EPABX

EPABX: Stands for - electronic private automatic branch exchange. In olden days the Telephone Operators had to manually connect (plug) the calls in the exchanges, both in the exchanges run by the Telephone service provider and in the Business units where multiple telephone lines where used.

The advancement in technology has helped reducing the manual effort involved in the process of call routing. The EPABX functions as a automated exchange and provides advanced options like IVR, systematic call routing etc. along with saving space and money.

Seen below are the old(left) and new(right) PBX units:

The EPABX Systems have evolved a lot in the past few years. The EPABX seen above (right) is a Hybrid IP PBX system, can be called as future ready! Any company would install a product for its current requirement and when there is an expansion they would have to redo a lot and the EPABX is an exception for this. The current models available support expansion and don't require replacement.

These systems also provide more features like:

• Voicemail
• Call Management Software
• Cordless Telephony (DECT)
• Integrated Headsets
• Computer Telephony Integration (CTI)
• Remote Branches and Home Worker Solution

Earlier almost all the above features required separate hardware and softwares (with high budgets) Now these features comes as a built in feature and help you save to a greater extent.

IPPBX: The next generation of Telecommunication will be IP based. This would reduce the recurring cost of every organisation to a greater extent. Assume two branches located in different parts of the world, the cost involved to call between each will be very high if they use the service of the Telecom service provider. The solution would be VoIP (Voice over IP). Both the branches should use IPPBX, this way both the branches can call the extensions in the other branch without dialing any STD or ISD codes / Country codes. Using IP solutions even the amount spent on Overseas calls can be reduced to a greater extent. These solutions will be are opted by the MNCs and the ITES sector.